Yes..
You will have the same cleaner for regular cleaning.
Should your cleaner take an absence, we will always do our best to send a replacement cleaner for the same day and time of your usual visit.

We supply all cleaning products and equipment.
Specialist products are used only on one off and deep cleans.

We kindly ask that you supply any specialist products.

Feel free to ask what products we use.

For all one off and deep cleans, we send an invoice within a week of your clean.

Regular cleans pay via bank transfer within a week of your last clean.
A monthly invoice can be set up if required.

For office and commercial cleaning a monthly invoice is issued at the end of the month.

Yes..
We love animals.. We will make sure their water bowl is topped up and we can let them out in the garden too, Just let us know.

Yes..
The interior window and frames are regularly cleaned to a streak free finish.

If you require a deeper window clean such as UPVc restore then let us know. You can find details of this in the additional services section.

We don’t usually clean the exterior windows however this can be added onto a one off / deep clean for ground floor windows assuming they can be reached easily.

Yes..
Every cleaner will have a routine for your house. This can be discussed with Amy on your initial visit or with your cleaner when you meet.

We can supply you with a check list to fill out before your clean and leave out for your cleaner or send via message before the cleaning day.

We find that for best results, allow your cleaner to stick closely to their routine and if your require anything a little different, that you discuss this on the previous visit. If you do require additional time, we ask that you please give a minimum of 1 weeks’ notice.

This depends entirely in the size of the property and the level of work required.

Regular cleans are a minimum of 2 hours.
We can suggest a suitable amount of time for your regular clean upon the initial visit or you can let us know your budget.

We recommend that you have a deep clean first so that your cleaner can easily keep on top of maintaining your property. We understand that this isn’t for everyone so we ask that you allow the cleaner a few visits to fully be on top of the cleaning, you might require a little extra time at the start to reach this goal faster.

For one off and deep cleans, these rarely take less than 1 day which is 6-7 hours. We will have an idea of duration once we have seen the property and this will be disclosed on your quotation.

No..
You don’t need to be at home.
We are fully insured and carry a DBS check for your piece of mind.
Pass your key and alarm details to Amy or your cleaner and these are held securely and never with any other personal information.
So if the key happened to be lost accidently then no one will know where the key is for, the alarm details are also kept separate.

No..
The cleaners will always remove their shoes at the front door. Some of us do wear house shoes inside which are kelp clean.

Just let Amy or your cleaner know of the dates you need to cancel.
We ask that you give us a minimum of 1 weeks’ notice.

We recommend that you have a deep clean first so that your cleaner can easily keep on top of maintaining your property.
We understand that this isn’t for everyone so we ask that you allow the cleaner a few visits to fully be on top of the cleaning, you might require a little extra time at the start to reach this goal faster.

Yes..
We all hold a DBS check.
We can supply proof of this upon request.

Yes..
We are all insured.
We can supply proof of this upon request.

Yes..
We ask that all of our cleaners have a minimum of 2 years’ experience in a cleaning role prior to applying with us.
We then spend 2 – 4 weeks closely supervising and training to meet our standards.

We check regularly to see if standards are being maintained and that everyone is happy.

Yes..
We check regularly to see if standards are being maintained and that everyone is happy.

We do this by checking in with both you and your cleaner every few months and encourage everyone to speak out should there be any issues.. We can’t fix a problem if we don’t know about it.

If you have any problems you can speak with your cleaner or call Amy anytime.
We are always happy to help

Should your cleaner take an absence, we will always do our best to send a replacement cleaner for the same day and time of your usual visit.

Not to worry, accidents do happen unfortunately.
This is what the issuance is for.
If something has been broken, your cleaner will have taken picture and sent it to me. I will call you to discuss what happens next.

We do love feedback, good or bad. That’s how we grow.
Just pass the feedback over to your cleaner or to Amy.
Amy will always share the positive comments to the cleaner and discreetly deal with negative feedback.

Should you like to leave us a review, you can find us on Google or alternatively ask Amy for the link.

Your cleaner will hold your keys.
They are never held with any other information, so should they be accidentally lost, then no one will know where the key is for.

Your cleaner and Amy will have your alarm code.
This is never held with any other personal information.

Amy hold stores client personal details on a secure online platform which is only accessible by the cleaner with permission to the property.
If the cleaner leaves ALclean then they no longer have access to the information.
If a client leaves then the information is deleted.

Its up to you.
Some people choose to switch it off.
You can give us your alarm code which is held securely and never with any other personal information.